Office Not Detected Error While Generating GSTR1/Other Reports

Created by Book Keeper Team, Modified on Tue, 22 Jul at 10:48 AM by Book Keeper Team


Sometimes while creating the GSTR-1 E-return excel file we encounter the following error specifying that the office has detected a problem with this file. To help protect your computer this file cannot be opened.

Please follow the below mentioned steps to resolve this issue:

  • On Dashboard, Click on Settings > Windows Specific Settings > Book Keeper Default Location > For B.K Folder > Select AppData. Click on Yes and restart BookKeeper.

  • If the above mentioned steps does not resolve the issue, then Open Control PanelPrograms > Uninstall a Program. Find Microsoft Office in the list. Click Change > Select Repair.

  • Make sure you are on the latest version of the BookKeeper application (v7.9.5 or above).

  • If you re on Windows 7, we highly recommend you to upgrade your Windows to Windows10 or Windows 11.


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